The Volunteers from the View of the Secretary Group of the Annual Meeting
Interview with the Leader of the Secretary Group, Zhang Cuina
2016 Millennium Dingyifeng New Year Annual Meeting was ended on January 3 successfully. During this Annual Meeting, we managed to gather two hundred volunteers to assist in the preparation and holding of the Annual Meeting. As the leader of the Annual Meeting Secretary Group and the General Manager of the Cultural Affairs Center, how did Zhang Cuina view the team of volunteers of this event? Let’s see.
Question: In this annual meeting, what are the most touching people and event for you?
I am most touched by Chen Guohua, the General Commander of this Annual Meeting, Chen Mingquan, the General Commander of the Volunteer Teams, Xing Tianrong, the Leader of the Volunteer Groups and their touching events.
Chen Guohua: Calm and Taking on Temporary Setbacks during the Entire Event
As the Commander in Chief of the Annual Meeting and the Vice President of Dingyifeng Group, Mr. Chen Guohua did not only handle the strategies well, which contribute to the clear organisation structure and workflow on the day, but also portrayed the extremely calm and wise side in the event of emergencies. He could summon different people to solve problems, and this gave a great confidence to the teams. When the upper limit of five thousand people at the venue is exceeded, the organiser and the staff of the government department exerted a lot of pressure on us. They repeatedly emphasised that the number of guests was not permitted to exceed the upper limit or else heavy penalties would be given.
But when facing pressure, Vice President Chen often remained steady, as he calmly apologised: “We are wrong. Since this matter has developed till this far, as long as you allow the Annual Meeting to continue, we will cooperate with you no matter what.” We think that he showed his masculine quality and humility, which was very touching!
Chen Mingquan: Very Powerful Appeal
Chen Mingquan, worked as the Commander of the Volunteers, which was a sagacious move for Dingyifeng. He has a strong appeal, control and command ability, and always fights with the volunteers at the front line. In the case of emergencies, he was not nervous and always gave effective guidelines and powerful supports without hesitation to the forefront.
In the evening on January 2, due to the needs of the Annual Meeting, the volunteers were required to carry the information to the stage areas and placed them into designated promotional bags. Due to the huge venue and the burdensome work, the volunteers felt lost, as they had just taken up these responsibilities for the first time. At once, Chen went to the venue and organised a meeting gathering all the volunteers. He said: “We are a part of Dingyifeng, and the principle of our company is selflessness, altruism, loyalty and trustworthiness. Since we have decided to be volunteers, we must sacrifice with dedication and use our actions to ensure orders for the Annual Meeting. Cheer up, let’s work in unity, can we?”
Volunteers group organising the work
So, whenever the work of volunteer team did not progress very well, he used his persuasive speeches to influence and call all the volunteers at the scene, and gave them encouragement. The volunteers were touched by his sincerity and passion and gave him applause. From the original clueless and sluggish state to sincere cooperation, they persisted until 11 p.m. at night and fulfilled their jobs perfectly.
Carefully checking the data
Xing Tianrong: Smile, Harmony and Excellent Customer Service
Xing Tianrong is a person of dedication. After receiving the news about the needs of setting up teams of volunteer, she took the initiative immediately to volunteer herself to Chen, and bear the responsibility as the group leader of the volunteer crews. On the eve of the Annual Meeting, she arrived at the scene for investigations and made a proposal afterwards, gathered all the team members to build groups. Her positive working attitude is worth praising.
At the same time, she is also good at customer service. In front of the clients, she always maintained her smile. Even when faced with the negative emotions from the clients, she cared and attended to them. When encountering the difficult questions from the clients, she answered them patiently in a harmonious tone, which was really admirable. Although some guests could not enter, the attitude of Tianrong was pleasant, and she explained reasonably and presented the image of Dingyifeng very well.
On January 3, after working hard the entire day and night, she lost her voice. However, she did not give up and persisted until the very end. On January 4, I met her in the office and asked: “Why didn’t you rest?” She answered: “because my heart is filled with joy. I only deserve this Annual Meeting through sacrifice.”
Three of them are indeed excellent.
Lastly, on behalf of the Secretary Group of the Annual Meeting, I want to express my gratitude towards an extraordinary volunteer team for their selfless and silent contributions. They are the volunteer teams from Humen Society.
The Volunteer Teams from Humen
About two months ago, Director Yang contacted us to discuss the matter about building volunteer teams for Dingyifeng Annual Meeting. He laboured for this issue for many days, and it was very tough. During this Annual Meeting, apart from the volunteer teams formed within Dingyifeng Group, Director Yang has led a group of people, whom he gathered through all aspects of advertisement, to join the voluntary work at the Annual Meeting.
Volunteers were keeping the order of the scene
This is a group of people, who contribute quietly without complaining. Through them, I understand deeper the concept of Dingyifeng’s “Selflessness, Altruism, Loyalty and Trustworthiness” and its application.
Thanks to their effort behind the scene to ensure the success of the Annual Meeting.
You have worked hard, thank you!
Our volunteers are the best—— The Representative of the Volunteers from the Cultural Department: Xu Qiuxia
I think that I did not do the best, many volunteers worked better than me. They worked very hard, and it was touching and moving for me. If you are present at the scene, you will be touched by them too.
The conditions of the stadium were very restricted, and the works were very challenging. Male volunteers were mainly doing the physical works. Although they were exhausted to the point of collapsing, they were fighting with persistence. Female volunteers did not act like princesses. Apart from some light jobs, they were also trying their best to help the men in doing the physical tasks. What was touching for me was that a man from the Fourth Marketing Team was willing to stay overnight at the stadium. On the night of January 2, one warehouse was filled with many food and gifts for the guests, but there was no key to lock the door. In order to ensure the goods would not be stolen, he volunteered to safeguard the warehouse for one night. Despite this, he still went to work normally on the next day nevertheless.
Fellow volunteers were very cooperative, as they were caring and considerate towards each other. During the day, everyone was helping each other. At night, some of the girls, who stay far away, or those, who have children at home, were told to leave earlier by the other volunteers who stayed back to continue working. Such selfless and altruistic spirit moved me deeply. Thus, I feel that being a volunteer is not only about the work, but it is also an act of meditation. If I should use one sentence to describe my feelings, I want to say: “our volunteers are the best!”
A happy porter
I am a Happy Porter
——The Representative of the Volunteers from Caiyitong: Zhou Guiping
I was mainly responsible for transporting goods and distributing materials to each floor. From 4 p.m. till 11 p.m. on January 2, even though I had only an hour of break in between, I did not feel tired. To me, volunteering is just like a regular job, and giving brings happiness.
Because there were too many people but too little space, we thought of an idea – “the human conveyor belt” while moving things to the warehouse. Using all human resources, we formed into lines between the warehouse and the lift, just like a stream of water, and transported one box by one box of materials. I was still excited after the Annual Meeting and intended to stay back for cleaning. If there is an opportunity, I want to be a volunteer again next year.
Endured Hardship and Enjoying in the Midst of Hardship
——Volunteer Leader from the First Marketing Team: Yang Zhaoxian
We had 10 volunteers from the first marketing team, and I am very grateful for their cooperative work. They were also very responsible and could endure hardship. Apart from the need to usher clients on the spot, they worked most of the time diligently. Besides transporting goods, our group had an important task, which was to guide VIP guests in parking and help Chairman Sui, President Ma and some others to find parking slots easily.
Volunteering is a good exercise for me, which does not only improve my capabilities but also bring benefits to my health. Because I usually sit in the office, I will feel very comfortable whenever I have the opportunity to do some physical jobs. I was moved by the ladies in our group. Despite their delicate look, they worked hard handling the physical tasks and had even injured their hands. There was a plump boy, who was very passionate and energetic. While working, he was telling jokes to entertain everyone and to lighten the atmosphere, bringing everyone happiness in the midst of hardship.
One had to be careful and patient when distributing materials into bags.
“I am Hercules”
Tired but Happy
Volunteer Leader from the Second Marketing Team: Zhao Jie
I feel a great sense of achievement that I could lead a small group of volunteers for the first time in such a big event. I have never done such heavy physical jobs, although it was tiring, and I felt that the soles of my feet were going to break, but I also felt that I have gained a lot, I was tired but happy.
I am not fit physically. The doctor advised me not to stay up late and not to get myself too tired. For this event, I was indeed risking my life to do the physical jobs. However, I did not regret and did not think of quitting.
I am willing to sacrifice. Since very long time ago, I already had a thought of being a volunteer at the Annual Meeting to serve the Company and everyone. I am delighted to see such a success at the Annual Meeting. Our hard work and labour are not in vain. No matter how painstaking it was, it is worth the effort.
Without these volunteers, this Annual Meeting will not be held successfully. This Annual Meeting has been prepared for a few months. The permission of the stadium was the key factor for the organisation of the event. On the day of the Annual Meeting, five thousand people are to enter through four gates, and every gate has to accommodate to more than one thousand people within one hour. We can, therefore, understand how tough it was for the volunteers to maintain the orders of entering the stadium.
What is delighted is that the volunteers were not offended and did not complain when faced with difficulties. They upheld the dedicated spirit of selflessness and altruism, working hard to calm the emotions of the guests while guiding the crowds. What impressed me is that, there was a Department, which has invited several old folks, and the responsible business manager did not show up, but a volunteer took charge of the gate and accompanied them throughout the whole time and communicated with them continuously. Without the dedication of this volunteer, there could be chaos and disorder on the spot. This is the greatest value of their existence.
The volunteers of this Annual Meeting are the most beautiful scenery behind the scene of the Annual Meeting. We truly experienced Dingyifeng’s spirit of selflessness and altruism. Dingyifeng people are indeed amazing!
Text/ Zhang Yongxia Tong Qiqi Mo Jinling Photo/ Li Jianqiao
Edit: Wu Yong
文/张永霞 童琪淇 莫锦玲 图/李建桥
文/張永霞 童琪淇 莫錦玲 圖/李建橋